Thanet Electrical Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
About This Policy
This website (www.thanet-electrical.co.uk, the "Site") is owned and operated by Thanet Electrical Ltd. ("we", "us", "our"). We are the data controller responsible for your personal data.
Effective Date
15 January 2026
Last Updated
15 January 2026
Contact Information
All Saints Avenue, Margate, Kent CT9 5FE, United Kingdom
Purpose and Scope
This Privacy Policy explains:
This Privacy Policy applies to all personal data we collect through our website, communications, and service delivery. It does not apply to third-party websites that may be linked from our site.
Data Protection Legislation
We are committed to protecting your personal data and privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with:
- The UK General Data Protection Regulation (UK GDPR)
- The Data Protection Act 2018
- The Privacy and Electronic Communications Regulations (PECR) 2003
We are registered with the Information Commissioner's Office (ICO) as a data controller. Following Article 37 of the UK GDPR, we do not meet the criteria for appointing a Data Protection Officer as we do not fall within the categories requiring mandatory appointment.
Legal Basis for Processing
Under Article 6 of the UK GDPR, we only process your personal data when we have a lawful basis.
Contract
Article 6(1)(b)
Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., providing quotations, completing electrical work, invoicing).
Legitimate Interests
Article 6(1)(f)
Processing is necessary for our legitimate business interests, such as responding to enquiries, improving our services, and maintaining business records.
Legal Obligation
Article 6(1)(c)
Processing is necessary for compliance with legal obligations (e.g., tax records, health and safety records, electrical certification requirements).
Consent
Article 6(1)(a)
Where you have given clear consent for us to process your personal data for specific purposes (e.g., marketing communications, where applicable).
Consent
By using our website and providing your personal data, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal data as described herein.
Where we rely on consent as a legal basis for processing, you have the right to withdraw your consent at any time. Withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal.
Personal Data We Collect
We only collect personal data that is necessary for providing our electrical services and operating our business.
Data You Provide
- Identity Data: First name, last name, title
- Contact Data: Email, phone, postal address
- Transaction Data: Services requested, payment info
- Technical Data: Property info, electrical requirements
- Communication Data: Correspondence, enquiries, feedback
Data Collected Automatically
- Technical Data: IP address, browser type, device info
- Usage Data: Pages visited, time spent, click paths
- Location Data: General location from IP address
This data is collected through cookies and similar technologies.
How We Collect Data
How We Use Personal Data
We will only use your personal data for the purposes for which we collected it.
Service Delivery
Provide electrical services, assess work requirements, provide quotations, complete installations, and issue certificates.
Communication
Respond to enquiries, provide customer support, send service updates, and communicate about your projects.
Contractual Obligations
Process payments, issue invoices, maintain records, and fulfil our contractual obligations.
Legal Compliance
Comply with legal obligations, including tax requirements, health and safety regulations, and electrical certification standards.
Business Operations
Manage our business, improve our services, conduct quality assurance, and maintain business records.
Website Functionality
Ensure our website works properly, improve user experience, and analyse website usage.
Who We Share Your Data With
We may share your personal data with the following categories of recipients:
Internal Sharing
We may share your data with employees, contractors, and authorised personnel within our organisation who need access to perform their duties and provide services to you.
Service Providers
- Payment Processors: Stripe, PayPal, bank systems
- Accounting Software: Zoho, QuickBooks
- IT Service Providers: Website hosting, email services
- Communication Platforms: WhatsApp, Facebook Messenger
Professional Advisers
We may share your data with professional advisers including lawyers, accountants, and consultants who provide professional services to us.
Regulatory Bodies
We may disclose your data to regulatory bodies, certification organisations (e.g., NICEIC), and government authorities where required by law.
Data Sharing Principles
- Only receive the minimum data necessary for their specific purpose
- Are contractually bound to protect your data
- Comply with applicable data protection laws
- Do not use your data for their own purposes without your consent
Additional Disclosures
We will not sell your personal data. We may disclose your personal data in the following circumstances:
- Legal Requirements: If required by law, court order, or government regulation
- Legal Proceedings: If necessary for legal proceedings or investigations
- Business Transfers: In the event of a merger, acquisition, or sale of assets
- Protection of Rights: To protect our rights, property, or safety
Data Retention & Security
Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for.
- Legal Requirements: Financial and tax records for 7 years (HMRC)
- Business Needs: Customer records for the duration of our relationship
- Certification: Electrical certificates (6-10 years)
Data Security
We have implemented appropriate technical and organisational security measures to protect your personal data.
- Secure servers and encrypted data transmission (HTTPS/SSL)
- Access controls and authentication procedures
- Regular security assessments and updates
- Staff training on data protection
- Regular backups and disaster recovery
Cookies and Similar Technologies
Our website uses cookies and similar tracking technologies to collect and store certain information about your visit.
Essential Cookies
Necessary for the website to function properly (e.g., navigation, security features). These cannot be disabled.
Functional Cookies
Enhance functionality and personalisation (e.g., remembering preferences).
Analytics Cookies
Help us understand how visitors use our website (if implemented).
Third-Party Cookies
Set by third-party services: Google Fonts, Font Awesome, Google Places API, WhatsApp Business.
Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, or be notified when cookies are set.
For more information, visit www.allaboutcookies.org.
Your Rights
Under UK GDPR and the Data Protection Act 2018, you have the following rights regarding your personal data:
Right of Access
Article 15
Request copies of your personal data and information about how we process it.
Right to Rectification
Article 16
Request correction of inaccurate or incomplete personal data.
Right to Erasure
Article 17
Request deletion of your personal data in certain circumstances ("Right to be Forgotten").
Right to Restrict
Article 18
Request that we limit how we use your personal data in certain circumstances.
Right to Data Portability
Article 20
Receive your personal data in a structured format and transfer it to another controller.
Right to Object
Article 21
Object to processing based on legitimate interests or for direct marketing purposes.
Exercising Your Rights
To exercise any of these rights, please contact us using the details provided in the Contact Information section below. We will respond to your request within one month, though this may be extended by a further two months for complex requests.
We may need to verify your identity before processing your request. We may also refuse or charge a reasonable fee for requests that are manifestly unfounded or excessive.
Contact & Complaints
Contact Us
All Saints Avenue, Margate, Kent CT9 5FE, United Kingdom
Complaints
If you have any concerns about how we handle your personal data, please contact us first. We will investigate your concern and respond within 30 days.
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Information Commissioner's Office (ICO)
0303 123 1113
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF